Maintaining your bike is important to be able to enjoy it every day. For this reason, we started a partnership with Get Bike Service in The Netherlands. A Premium OnSite Service Subscription ensures you a first-time maintenance check-up, a yearly maintenance check-up, and repair at home when you need it. Optionally you can choose even for 24/7 roadside assistance. >> Read more
You can always go to one of our service points for maintenance on your e-bike. These specialists know all the ins and outs of the WATT bicycle and have parts in stock. You can visit:
You will probably use your bicycle regularly, which causes the bike to wear. Normal wear and improper maintenance are therefore not covered by the warranty as well as parts or accessories that are not originally supplied by us or replaced by us. The warranty is limited to the repair or replacement of the defective part. Costs for assembly are at the expense of the owner. Your invoice is also your guarantee certificate. You should keep it in a safe place.
On our Watt bikes, we deliver a 2-year warranty on material and construction defects of the frame, provided that the bicycle has been properly treated, used with care and regularly maintained. Also, the electrical parts have 2 years manufacturer's warranty. We supply a 2-year warranty or 500 charging cycles on the battery.
The guarantee is not transferable and expires when the bicycle passes to a next owner, is rented out or is used for purposes other than for its own use.
If you wish to exchange items, we advise you to return the items and then place a new order on the website. This way you immediately see whether the desired article is still available. If you place a new order, keep in mind that you will receive a new invoice and order confirmation for this order. Keep this new invoice well, this is also your warranty certificate.
If you have a complaint regarding your order, the following procedure applies.