Delivery times may vary due to the corona situation. We do our best to keep this to a minimum.

    Service and Warranty

    We are here to help you. Please contact our support via chat, email, and phone or visit one of our service points. Visit the FAQ page to get answers on the frequently asked question 

    Warranty

    You will probably use your bicycle regularly, which causes the bike to wear. Normal wear and improper maintenance are therefore not covered by the warranty as well as parts or accessories that are not originally supplied by us or replaced by us. The warranty is limited to the repair or replacement of the defective part. Costs for assembly are at the expense of the owner. Your invoice is also your guarantee certificate. You should keep it in a safe place.

    On our Watt bikes, we deliver a 2-year warranty on material and construction defects of the frame, provided that the bicycle has been properly treated, used with care and regularly maintained. Also, the electrical parts have 2 years manufacturer's warranty. We supply a 2-year warranty or 500 charging cycles on the battery.

    The guarantee is not transferable and expires when the bicycle passes to a next owner, is rented out or is used for purposes other than for its own use.

    Complains

    If you have a complaint regarding your order, the following procedure applies.

    • Send us an email: [email protected] Include a copy of your invoice and a clear description of the complaint.
    • Our customer service will deal with your complaint as soon as possible and will contact you about this.
    • If your complaint is justified, our customer service will offer you a suitable solution.
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