You don't just buy a bicycle. And ordering online is perhaps even more exciting. That is why we think you should be able to try the bike. We deliver the bike at home, ready to drive. You can then try and experience the bike at your leisure. Happy with your bike? Great! Isn't the bike what you expected? No problem, we will take the bike back.
We deliver your bike within 5 to 10 business days. We will call or app in advance about the exact day and time. If that does not work out well, we will plan a new day.
Do you have a question about the delivery or do you want to change the delivery date? Then start a chat at the bottom right of this page, or send an email to firstname.lastname@example.org. We will contact you as soon as possible.
Abroad we deliver the bike in a box. You have to assemble the bike yourself. All you have to do is place the front wheel, straighten the steer and screw the pedals on. Piece of cake. See the tutorial for help. It takes up to 15 minutes.
Have you ordered accessories? Then you will receive a track & trace message with which you can follow the delivery. The order will be delivered within 5 working days. All shipments are insured.
It can always happen that you want to return your purchase. If your order has not proceeded yet, you can cancel your order by email. There are no costs involved.
If you wish to exchange items, we advise you to return the items and then place a new order on the website. This way, you can immediately see if the desired item is still available. If you place a new order, keep in mind that you will receive a new invoice and order confirmation. Save this new invoice well; this is also your guarantee certificate.
In 14 days after receiving your total order, you have the option to cancel. If you decide to return your bike, send an email to email@example.com. We will contact you to collect the bike. You can return accessories including an invoice to WATT Mobility, Antwoordnummer 1224, 6200 VB, MAASTRICHT the Netherlands.