We deliver our bikes at home in the Netherlands and Belgium. In the rest of the world, we deliver via DHL. You will receive a track & trace notifications with which you can follow the delivery to your home. All shipments are insured during the transport period.
Your bike arrives in a cardboard box. All you have to do is assemble the wheels and pedals and straighten the steering wheel.
The battery is charged but it is advisable to first fully charge it before you go cycling. Do not completely empty the battery for the first few times and then charge it again. This gives the best return in the longer term.
Examine the package immediately after delivery for any damage. Any damage can be passed on to us via an email to: firstname.lastname@example.org
Of course, it can always happen that, after you have ordered a product, you still decide to return to your purchase. In that case you can, of course, cancel your order by mail if the article has not yet been processed within that period. There are no costs associated with this.
In the period of 14 days after receipt of your total order, you have the option to withdraw. If you decide to return a product, you must return the product with all accessories, in the original condition and if reasonably possible in undamaged and original packaging to WATT Bicycles according to the instructions below:
If you wish to exchange items, we advise you to return the items and then place a new order on the website. This way you immediately see whether the desired article is still available. If you place a new order, keep in mind that you will receive a new invoice and order confirmation for this order. Keep this new invoice, this is also your warranty certificate.